Privacy Policy

At Chao, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose the information we obtain from users of our campus foodtech solution.

Information We Collect: When you use Chao, we may collect various types of information, including:

• Personal Information: We may collect your name, email address, phone number, and other contact details when you register an account with us.
• Delivery Information: To ensure smooth and efficient delivery of your meals, we collect delivery addresses and preferences.
• Order History and Preferences: We gather information about your past orders and meal preferences to provide personalized recommendations and improve our services.
• Usage Data: We collect data on how you interact with our platform, including your device information, IP address, browser type, and referring pages.

How We Use Your Information:

We utilize the collected information for the following purposes:

• Order Fulfillment: We use your personal and delivery information to process and deliver your meal orders accurately and efficiently.
• Account Management: Your contact details and preferences help us manage your account, provide customer support, and communicate important updates.
• Personalization: We analyze your order history and preferences to offer personalized meal recommendations and enhance your Chao experience.
• Service Improvement: We may use usage data to analyze trends, track platform performance, and make necessary improvements to our services.
• Communication: We may send you promotional emails, newsletters, or updates about new features, discounts, or upcoming events. You can opt-out of these communications at any time.

Information Sharing: We do not sell, trade, or rent your personal information to third parties. However, we may share certain information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as delivery partners and payment processors. These providers have access to the necessary information to perform their tasks but are obligated to keep it confidential.
• Legal Compliance: We may disclose your information if required by law, court order, or governmental authority to comply with legal obligations or protect the rights, property, or safety of Chao, our users, or others.